Terms of Service

1. Website Use

This website may be used only for lawful purposes. Users must not interfere with website operation, attempt unauthorized access, or misuse our services.

2. Product Information

We make reasonable efforts to present product descriptions, dimensions, materials, finishes, and images accurately.

Minor variations may occur due to manufacturing, materials, photography, lighting, or display settings.

3. Orders

Orders remain subject to product availability, payment authorization, fraud-prevention checks, and our ability to fulfill the purchase.

4. Prices and Payment

Product prices and applicable charges are displayed during checkout. Available payment methods are also shown during checkout.

5. Shipping

Orders are typically processed within 1–2 business days. Estimated delivery is generally 10–20 business days after dispatch.

6. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery.

Approved refunds are issued to the original payment method within 5–10 business days after an approved returned item has been received and inspected.

7. Cancellations

Cancellation requests should be submitted as soon as possible. Cancellation cannot be guaranteed once fulfillment begins.

8. Intellectual Property

Website text, branding, graphics, photographs, layouts, and other protected content may not be reproduced or commercially exploited without authorization except where permitted by law.

9. Third-Party Services

Our website may use third-party payment, logistics, analytics, and technology providers.

10. Service Availability

Website features may occasionally be updated, modified, suspended, or temporarily unavailable.

11. Consumer Rights

Nothing in these Terms excludes consumer rights or protections that cannot lawfully be excluded.

12. Contact

Questions regarding these Terms may be sent to service@neldovia.com.

Last updated: September 24, 2026