Privacy Policy

Neldovia · Privacy & Data

Privacy Policy

This Privacy Policy describes how personal information may be collected, used, disclosed, and protected when customers visit our website, make purchases, or use our services.

1. Information We Collect

  • Name and contact information.
  • Billing and delivery information.
  • Order and transaction information.
  • Customer service communications.
  • Device, browser, IP address, and website activity.
  • Cookie and similar technology information.
  • Marketing and communication preferences.

2. How We Use Information

  • Process and fulfill purchases.
  • Arrange shipping and delivery.
  • Process payments.
  • Provide customer support.
  • Process returns and refunds.
  • Improve website functionality.
  • Prevent fraud and misuse.
  • Meet legal and regulatory obligations.

3. Cookies

Cookies and similar technologies may be used for website functionality, preferences, analytics, security, fraud prevention, and advertising where permitted.

4. Service Providers

Information may be shared with service providers where reasonably necessary, including ecommerce platforms, payment processors, logistics providers, analytics providers, fraud-prevention services, and customer support systems.

5. Payment Information

Payment transactions may be processed through third-party payment providers. Complete payment card details are generally handled directly by the applicable payment provider.

6. Data Retention

Personal information may be retained for as long as reasonably necessary for order fulfillment, customer service, accounting, fraud prevention, legal compliance, and dispute resolution.

7. Data Security

Reasonable administrative, technical, and organizational measures are used to help protect personal information.

8. Privacy Rights

Depending on applicable law, customers may have rights relating to access, correction, deletion, portability, or information regarding personal data processing.

9. Marketing Communications

Promotional emails may include an unsubscribe option. Transactional communications relating to orders, returns, or customer service may still be sent where necessary.

10. Children's Privacy

Our services are intended for general adult consumers and are not designed to knowingly collect personal information from children where prohibited by law.

11. International Processing

Personal information may be processed through service providers located in different countries where permitted by applicable law.

12. Changes to This Policy

This Privacy Policy may be updated to reflect changes in our services, technology, business practices, or legal requirements.

13. Privacy Requests

Customers may use the support information provided on our Contact Us page for privacy-related inquiries.

Last updated: September 24, 2026