FAQ
Frequently Asked Questions
Orders & Shipping
How long does order processing take?
Orders are typically processed within 1–2 business days after payment confirmation.
How long does delivery take?
Estimated delivery is generally 10–20 business days after dispatch.
How are shipping charges determined?
Any applicable shipping charges are displayed during checkout.
Will I receive tracking?
Tracking information will normally be provided after dispatch where available.
Returns & Refunds
What is the return period?
Eligible products may be returned within 30 calendar days after delivery.
How do I request a return?
Contact Customer Support before returning merchandise and provide your order number and reason for the return.
Who pays return shipping?
Customers generally pay return shipping for preference-based returns. For eligible issues attributable to us, we will provide an appropriate solution without passing the cost of our error to the customer.
How long does a refund take?
Approved refunds are issued within 5–10 business days after an approved returned product is received and inspected.
Order Changes
Can I cancel an order?
Cancellation may be possible before shipment but cannot be guaranteed once fulfillment begins.
Can I change my shipping address?
Please contact Customer Support immediately. Changes cannot be guaranteed after fulfillment begins.
Products
Where can I find product dimensions?
Applicable dimensions and specifications are provided on individual product pages.
Can furniture colors vary slightly?
Minor variations may occur due to lighting, photography, screen settings, materials, or manufacturing differences.
Payments
What payment methods are available?
Currently available payment methods are displayed during checkout.
Is checkout secure?
Payments are processed through supported ecommerce payment systems using applicable security controls.
Last updated: September 24, 2026