Shipping Policy

1. Order Processing

Orders are typically processed within 1–2 business days after payment is successfully confirmed.

2. Estimated Delivery

Estimated delivery is generally 10–20 business days after dispatch.

Delivery times are estimates and may vary depending on destination, carrier operations, customs procedures, weather, or other circumstances outside reasonable control.

3. Shipping Charges

Any applicable shipping charges will be displayed during checkout before payment is completed.

4. Fulfillment Locations

Orders may be fulfilled from our own or partner facilities depending on inventory availability and delivery destination.

Products within the same order may occasionally be shipped separately.

5. Tracking

Tracking information will normally be provided after dispatch where tracking is available.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Address changes cannot be guaranteed after fulfillment begins or a shipment has been dispatched.

7. Delivery Delays

If tracking has not updated for an extended period or the shipment is significantly beyond the estimated delivery period, please contact Customer Support.

8. Lost Packages

If a shipment appears to be lost, Customer Support will review the available tracking information and circumstances and provide an appropriate resolution where applicable.

9. Packages Marked Delivered

If tracking shows “Delivered” but the package cannot be located, please check the delivery location, household members, reception area, and available carrier information.

Customer requests will not automatically be rejected solely because tracking shows a delivered status.

10. Shipping Assistance

Please use the support information provided on our Contact Us page and include your order number where possible.

Last updated: September 24, 2026