Terms of Purchase

1. Placing an Order

Customers are responsible for providing accurate billing, shipping, contact, and payment information.

2. Order Acceptance

Orders remain subject to payment authorization, product availability, fraud-prevention checks, and our ability to fulfill the order.

3. Product Prices

The applicable price is the price displayed and confirmed during checkout.

Applicable taxes, shipping charges, or other charges will be displayed during checkout where relevant.

4. Payment

Available payment methods are displayed during checkout.

5. Order Processing

Orders are typically processed within 1–2 business days after successful payment confirmation.

6. Shipping and Delivery

Estimated delivery is generally 10–20 business days after dispatch.

Any applicable shipping charges will be displayed during checkout.

7. Tracking

Tracking information will normally be provided after shipment where available.

8. Order Cancellations

Cancellation requests should be submitted as soon as possible.

Cancellation cannot be guaranteed once fulfillment has begun. Orders cannot be canceled after dispatch.

9. Returns

Eligible products may be returned within 30 calendar days after delivery.

Return authorization must be obtained before merchandise is sent back.

10. Damaged or Incorrect Products

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact Customer Support promptly.

Where the issue is attributable to us, an appropriate replacement, refund, or return solution will be provided without requiring the customer to bear the cost caused by our error.

11. Refunds

Approved refunds are issued to the original payment method within 5–10 business days after an approved returned item is received and inspected.

12. Product Information

Minor differences in color, texture, dimensions, grain pattern, or finish may occur due to materials, manufacturing variation, lighting, photography, or display settings.

13. Assembly and Use

Where assembly is required, customers should follow the instructions provided with the product.

14. Product Availability

Products are subject to availability and may be updated or discontinued where reasonably necessary.

15. Delivery Problems

If a shipment is substantially delayed, appears lost, arrives damaged, or is marked delivered but cannot be located, please contact Customer Support.

16. Consumer Rights

These Terms do not exclude consumer protections that cannot lawfully be waived.

17. Contact

Questions regarding purchases may be sent to service@neldovia.com.

Last updated: September 24, 2026